Terms of Service

2.1 Eligibility

You must be at least eighteen (18) years old, or the age of majority in your jurisdiction if higher, to use the Services. You may not use the Services if you are barred from doing so under applicable law.

2.2 Registration Information

You agree to provide accurate, current, and complete registration, billing, and contact information, and to keep that information updated.

2.3 Account Security

You are responsible for all activity that occurs under your Account, including activity by your Users. You must maintain the confidentiality of your credentials and promptly notify us of any unauthorized access, security incident, or suspected compromise.

2.4 Users and Client Work

You may authorize Users to access the Services, and you may use the Services to build or operate Apps for yourself, your organization, or your clients. You are responsible for all acts and omissions of your Users and clients in connection with the Services and any Apps. If you create or manage an App for a client, you represent that you have authority to act for that client and to provide any relevant Customer Data.

3.1 Limited Right to Use

Subject to these Terms and payment of applicable Fees, TrainedApps grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right during the applicable Subscription Term to access and use the Services solely to create, configure, generate, host, manage, launch, export, and operate Apps for your own lawful business purposes and, where applicable, for your clients and End Users.

3.2 Reservation of Rights

Except for the limited rights expressly granted in these Terms, we reserve all rights, title, and interest in and to the TrainedApps Materials.

3.3 Service Changes

We may add, remove, modify, update, suspend, or discontinue any feature or part of the Services at any time. We will use commercially reasonable efforts to provide advance notice of material adverse changes to paid core features, except where the change is necessary for security, legal compliance, abuse prevention, or urgent technical reasons.

3.4 Plan Limits and Availability

Your access to features, hosting options, custom domains, branding controls, export functionality, capacity, and support may depend on your plan, Order Form, or then-current product configuration.

3.5 Beta and Pre-Release Features

We may label certain features as beta, preview, early access, pilot, alpha, or similar (“Pre-Release Features”). Pre-Release Features are provided for evaluation purposes, may be incomplete, may change or be withdrawn at any time, and may be subject to additional terms.

4.1 Paid Plans

Paid plans begin when you complete checkout or otherwise enter into an Order Form with us and continue for the applicable Subscription Term unless earlier terminated in accordance with these Terms.

4.2 Auto-Renewal

Unless your Order Form states otherwise, paid subscriptions renew automatically for successive terms equal to the initial Subscription Term unless you cancel before the renewal date.

4.3 Fees and Taxes

You agree to pay all Fees when due. Fees are exclusive of taxes, levies, duties, or similar governmental assessments, all of which are your responsibility except taxes based on our net income.

4.4 Payment Processor; Billing Records

Payments may be processed by one or more Third-Party Services, including a payment processor we designate. By purchasing the Services, you agree to the applicable payment processor terms in addition to these Terms. Our metering, invoices, and balances may rely on records generated by us or our payment processor, and those records will control absent manifest error.

4.5 Builder Credits and Usage Credits

The Services may use different credit balances for different actions.

1. Builder Credits are used for generation, updates, major edits, rebuilds, or other build-time operations.
2. Usage Credits are used when a live App uses AI features or other runtime consumption-based features.
3. We may change the way credits are measured, consumed, or displayed, provided that we do not materially reduce paid entitlements during an active prepaid Subscription Term except as allowed by these Terms or required for legal, security, or abuse-prevention reasons.

4.6 Credit Nature

Credits are a contractual usage mechanism only. They are not bank deposits, stored value, electronic money, property, or a financial instrument, do not accrue interest, and are not redeemable for cash except where required by law.

4.7 Credit Reset; Rollover

Unless an Order Form or in-product disclosure expressly states otherwise:

1. monthly plan allocations reset each billing cycle;
2. unused included monthly credits do not roll over;
3. free or promotional credits may expire sooner and may be modified or withdrawn at any time; and
4. credits associated with a canceled, downgraded, or terminated subscription may be forfeited at the end of the then-current billing cycle or earlier upon termination for cause.

4.8 Boosts and Top-Ups

We may offer Boosts or other paid top-ups for additional capacity. The quantity, price, availability, expiration rules, and eligible plans for Boosts will be stated on the Pricing Page, at checkout, or in-product. Unless we expressly state otherwise, Boosts are non-refundable and non-transferable.

4.9 Free Plans; Trial Access; 24-Hour Full Run

We may offer free plans, free trials, promotional access, or a time-limited unlimited generation session for a single App or project. Any such offer may be modified, limited, or withdrawn at any time. We may set usage caps, project restrictions, eligibility conditions, anti-abuse rules, or technical limitations for these offers. Abuse of free or promotional access is a material breach of these Terms.

4.10 Estimates and Approval

The Services may show estimated Builder Credit consumption before you confirm a generation or update. You are responsible for reviewing the estimate before approving the action. If we expressly commit in-product or on the Pricing Page to cap an overage above a stated threshold, we will honor that commitment for the specific action to which it applies. Otherwise, displayed estimates are informational only and not a fixed quote.

4.11 Reaching Your Limit

If you exhaust your included credits or other plan entitlements, we may: (a) prevent further billable actions until the next cycle begins; (b) require you to purchase Boosts or upgrade; (c) continue service at then-current overage or usage rates if that option is made available to you in-product or by Order Form; or (d) pause specific features that depend on exhausted credits.

4.12 Plan Changes

You may upgrade your plan at any time, and the upgrade may take effect immediately with prorated or immediate charges as disclosed at checkout. Unless otherwise disclosed, downgrades and cancellations take effect at the start of the next billing cycle.

4.13 Refunds

Except as required by applicable law or expressly stated by us in writing, Fees are non-refundable.

5.1 Your Apps

You may use the Services to create and operate Apps, including customer-facing services, internal tools, dashboards, portals, AI-powered products, and other software experiences. You are solely responsible for the design choices, configuration, content, workflows, business rules, offers, outputs, and operation of your Apps.

5.2 Responsibility for Published Apps

You are solely responsible for any App you publish, host, or operate using the Services, including:

1. ensuring the App is lawful and appropriate for its intended use;
2. testing the App before launch and after changes;
3. establishing and maintaining your own end-user terms, privacy notice, cookie notice, and other required disclosures;
4. obtaining all notices, rights, consents, and permissions needed for your App and any data it collects or processes;
5. handling subscriptions, billing, taxes, refunds, customer service, moderation, disputes, and compliance obligations relating to your End Users; and
6. responding to End User claims, rights requests, complaints, and regulatory inquiries.

5.3 Our Relationship to End Users

We are not a party to the relationship between you and your End Users unless we expressly state otherwise in writing. We have no direct obligations to your End Users under these Terms, and you are solely responsible for your interactions with them.

5.4 Client Projects

If you use the Services for a client, you are responsible for your arrangements with that client, including project ownership, access handover, billing, privacy, support, and compliance. Unless we expressly agree otherwise, our relationship is with you, not your client.

5.5 Hosting and Operations

If we host an App as part of the Services, we provide hosting as a feature of the Services and not as a warranty of uninterrupted or error-free operations. You remain responsible for App-level configuration, content, access controls, integrations, and compliance. If you export or self-host an App, you become fully responsible for hosting, deployment, infrastructure, security, monitoring, backups, and legal compliance outside our environment.

6.1 Ownership of Customer Data

As between you and TrainedApps, you retain all right, title, and interest in and to your Customer Data.

6.2 License to Customer Data

You grant TrainedApps and its subprocessors a non-exclusive, worldwide, royalty-free right during the applicable Subscription Term, and thereafter for any retention period permitted under these Terms or required by law, to access, host, store, reproduce, transmit, display, modify, adapt, process, and otherwise use Customer Data as necessary to:

1. provide, operate, maintain, secure, and improve the Services;
2. create and deliver Generated Apps and Generated Output;
3. provide support, troubleshooting, analytics, metering, and reporting;
4. detect, prevent, and investigate abuse, fraud, security incidents, or violations of these Terms; and
5. comply with applicable law, legal process, or governmental request.

6.3 Your Responsibilities for Customer Data

You represent and warrant that:

1. you own or otherwise have all rights, consents, permissions, and legal bases needed to provide the Customer Data to us and to use it with the Services;
2. your Customer Data, Apps, and use of the Services do not violate applicable law, third-party rights, contractual restrictions, or these Terms; and
3. unless we expressly agree in writing and the required safeguards are in place, you will not submit or use Sensitive Data with the Services.

6.4 Privacy Policy and DPA

Our Privacy Policy explains how we process personal data for our own purposes. To the extent we process personal data on your behalf as a processor or service provider, the DPA will apply where required by law or agreed by the parties. As between the parties, you are responsible for determining whether a DPA is required for your use case and for executing any required DPA with us.

6.5 End User Data and Notices

If your Apps collect or process End User data, you are responsible for providing appropriate notices and obtaining any required consents from End Users. You are also responsible for setting retention periods, responding to End User requests, and determining the lawful basis for any data processing carried out through your Apps.

6.6 Usage Data; De-Identified Information

We may collect and use Usage Data to operate, support, secure, measure, bill, analyze, and improve the Services. We may also create and use aggregated or de-identified data that does not identify you or any individual for lawful business purposes.

7.1 TrainedApps Materials

We and our licensors own all right, title, and interest in and to the TrainedApps Materials. No rights are granted to you other than as expressly stated in these Terms.

7.2 Your Generated Apps and Generated Output

As between you and TrainedApps, and subject to the rights of our licensors and any applicable Third-Party Services, you own your Customer Data and the Generated Apps and Generated Output produced for you through the Services. This ownership does not extend to the TrainedApps Materials or to third-party tools, models, code, data, or content incorporated into or required by the Services.

7.3 Similarity of Output

Because machine learning and software generation processes are probabilistic and may rely on shared models, templates, libraries, and common patterns, Generated Output may not be unique. Other users may receive identical or similar output.

7.4 Third-Party and Open-Source Components

Generated Apps or Exported Apps may include or depend on third-party or open-source components, libraries, APIs, or services. Your use of such components is subject to the applicable third-party terms or open-source licenses, and you are responsible for complying with them.

7.5 Usage Data

We own all Usage Data generated by or in connection with your use of the Services. We may use Usage Data for any business purpose, including monitoring, analytics, benchmarking, improving the Services, and developing new features or offerings.

7.6 Feedback

If you provide suggestions, ideas, improvement requests, or other feedback relating to the Services (“Feedback”), you grant us a worldwide, perpetual, irrevocable, non-exclusive, royalty-free right to use, modify, disclose, publish, and exploit that Feedback for any lawful purpose without restriction or compensation.

8.1 AI Features

The Services may use artificial intelligence and machine learning systems, including third-party models, to generate content, code, workflows, configurations, recommendations, and other output.

8.2 Data Sent to AI Providers

To provide AI-related features, prompts, instructions, and related Customer Data may be transmitted to Third-Party Services, including AI model providers and infrastructure providers. Your use of AI-related features authorizes that transmission as necessary to provide the Services.

8.3 Connected Models and Bring-Your-Own-Model Use

If the Services allow you to connect your own models, APIs, or AI provider accounts:

1. you are solely responsible for the credentials, configuration, cost, throughput, availability, and legal compliance of those Connected Models;
2. your use of a Connected Model is subject to the provider’s terms, policies, and technical limits;
3. we are not responsible for charges billed to you by the Connected Model provider; and
4. outages, errors, safety issues, or restrictions affecting a Connected Model are outside our reasonable control.

8.4 Human Review Required

You are solely responsible for reviewing, testing, validating, and approving any AI-generated or AI-assisted output before using it in production, launching an App, showing it to End Users, or relying on it for business decisions.

8.5 AI Disclaimer

AI-generated output may be inaccurate, incomplete, biased, offensive, insecure, non-compliant, or unsuitable for your intended purpose. AI-generated output may also omit important context or contain code defects, security vulnerabilities, or incorrect statements. You must not rely on AI-generated output as the sole basis for legal, medical, employment, credit, insurance, housing, safety, or other high-impact decisions.

8.6 Model Training Position

We may use Usage Data and aggregated or de-identified information to improve the Services. We will not use Customer Personal Data submitted to the Services to train generalized models except as disclosed in the Privacy Policy, in-product notice, or a separate written agreement with you.

9.1 Feature Availability

Custom domains, branding controls, white-label or badge-removal options, and App export may be available only on eligible plans or under an Order Form.

9.2 Custom Domains

If you connect a custom domain to an App:

1. you represent that you have the right to use that domain;
2. you are responsible for domain registration, renewal, DNS configuration, and any third-party domain provider relationship;
3. you are responsible for the legality of the content presented on that domain; and
4. we may suspend or disconnect the domain if necessary for security, abuse prevention, legal compliance, or technical integrity.

9.3 Branding

If your plan permits removal of TrainedApps branding or badges, you may do so only in accordance with the features made available to you. You may not imply that TrainedApps endorses your App, business, or content unless we expressly agree in writing.

9.4 Export Rights

If your plan permits App export, you may export eligible Apps and use the resulting Exported Apps for your own lawful business purposes, subject to these Terms and any third-party licenses included with or required by the export.

9.5 Responsibility After Export

Once an App is exported or deployed outside the TrainedApps-hosted environment, you are solely responsible for hosting, operation, maintenance, monitoring, security, support, data protection, incident response, legal compliance, and all interactions with End Users relating to that Exported App.

9.6 No Obligation to Support Exported Apps

Unless we expressly agree otherwise in writing, we have no obligation to maintain backward compatibility for Exported Apps, to re-import them into the Services, or to provide support for environments outside the Services.

11.1 Security Measures

We will implement reasonable administrative, technical, and organizational measures designed to protect the Services and Customer Data, taking into account the nature of the Services and the information involved. Additional details may be described in our Security materials.

11.2 No Absolute Security

No system is completely secure. You acknowledge that the internet and cloud environments involve inherent risks, and we do not guarantee that the Services or any App will be free from breaches, vulnerabilities, malware, downtime, or unauthorized access.

11.3 Your Security Responsibilities

You are responsible for maintaining appropriate account security, role-based permissions, credential hygiene, device security, and independent backups appropriate to your use case. You should maintain separate backups of any critical Customer Data and of any Exported Apps.

11.4 Third-Party Services

The Services may interoperate with or depend on Third-Party Services. We do not endorse, control, or assume responsibility for Third-Party Services, and we are not liable for their acts, omissions, downtime, pricing, data handling, or terms.

12.1 Suspension

We may suspend or restrict your access to the Services, your Account, specific Users, specific Apps, custom domain connections, or particular features immediately if we reasonably believe:

1. you have breached these Terms;
2. your use poses a security risk or legal risk;
3. your use is abusive, fraudulent, or harmful to us, the Services, or others;
4. payment is overdue;
5. continued service could expose us or others to liability; or
6. we are required to do so by law or a Third-Party Service provider.

12.2 Termination by You

You may stop using the Services at any time. Unless otherwise stated in your Order Form, cancellation of a paid subscription takes effect at the end of the current billing cycle.

12.3 Termination by Us

We may terminate these Terms or your access to all or part of the Services for convenience upon reasonable prior notice, and immediately for cause if you materially breach these Terms or if continued service is not commercially, legally, or technically feasible.

12.4 Effect of Termination

Upon termination or expiration:

1. your right to access and use the Services ends, except for any limited access we choose to provide for data retrieval;
2. you remain responsible for all Fees incurred through the effective date of termination;
3. unused included subscription credits are forfeited unless applicable law requires otherwise or we expressly state otherwise in writing;
4. any ongoing hosting, custom domain connection, or live App operation through the Services may stop; and
5. Sections that by their nature should survive will survive, including ownership, disclaimers, indemnities, limitations of liability, dispute provisions, and payment obligations accrued before termination.

12.5 Data Retrieval and Deletion

During the Subscription Term, you are responsible for exporting or backing up your Apps and Customer Data as needed. After termination or expiration, we may delete Customer Data and Apps after a reasonable retention period determined by us, unless a different period is stated in an Order Form, DPA, or applicable law requires otherwise.

18.1 Export Controls and Sanctions

You may not use the Services in violation of export control, sanctions, or trade laws. You represent that you are not located in, organized under the laws of, or ordinarily resident in a country or territory subject to comprehensive sanctions that would prohibit your use of the Services, and that you are not on any denied-party list that would prohibit such use.

18.2 Assignment

You may not assign or transfer these Terms without our prior written consent, except in connection with a merger, acquisition, or sale of substantially all of your assets relating to these Terms. We may assign these Terms without restriction in connection with a merger, acquisition, corporate reorganization, or sale of assets.

18.3 Force Majeure

We are not liable for delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disasters, labor disputes, internet or utility failures, cyberattacks, war, terrorism, civil unrest, pandemics, governmental actions, or failures of Third-Party Services.

18.4 Independent Contractors

The parties are independent contractors. These Terms do not create a partnership, franchise, joint venture, fiduciary, employment, or agency relationship between the parties.

18.5 Waiver

A failure or delay by either party to enforce any provision of these Terms is not a waiver of that provision.

18.6 Severability

If any provision of these Terms is held unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will remain in full force and effect.

18.7 Entire Agreement

These Terms, together with any incorporated policies, the Privacy Policy, any DPA, and any applicable Order Form, constitute the entire agreement between you and TrainedApps regarding the Services and supersede all prior or contemporaneous agreements, understandings, and communications regarding the Services.

18.8 Notices

You consent to receive notices from us electronically, including by email, in-product notification, or posting to the Services. Notices to TrainedApps must be sent to [email protected].

18.9 Contact

For general support inquiries, please use the support or contact channels identified on the website or in the Services. For legal notices, use the notice details above.